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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2855 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5027 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15723 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8034 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7421 Views
  • 6 replies
  • 0 kudos

Can’t hear calls

I’m unable to hear any incoming calls or them hear me but I can hear all WhatsApp calls clearly

No Mobile Signal Inside My House - Poor Outside

I moved into my properly 2 years ago and have had terrible mobile signal. The coverage tracker is saying I should have good signal both indoors and out. I've had a new phone while at the property, and it's been switched on and off many times. Can any...

Resolved! Pac code

I am trying to get my old pac number from you i forgot it thanks  

cockles by Level 1: Joiner
  • 180 Views
  • 1 replies
  • 0 kudos

Number porting - not all calls are coming through

Hi,I recently ported my number over from ID mobile and something seems to have gone wrong. When some people call me, the calls come through but others can't get hold of me and get the ID mobile voicemail. Does this mean something has gone wrong with ...

KateJB by Level 1: Joiner
  • 143 Views
  • 1 replies
  • 0 kudos

No signal

Have had no signal all weekend, been going on since around june when was switched from virgin(hardly ever had problems when on virgin signal).Daft question. Any chance of o2 getting mast fixed properly so we dont have these problems again.

Gbman by Level 1: Joiner
  • 240 Views
  • 2 replies
  • 0 kudos

No network on my phone

Hi there, Since Friday evening, I've had no network on my Samsung Galaxy Note 20 Ultra. Only when i connect to a wifi can i make calls (through WiFi calling) and WhatsApp. Otherwise, I have a 'no entry' sign in the top right hand corner of my phone w...

sjrks by Level 1: Joiner
  • 235 Views
  • 1 replies
  • 0 kudos