O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4935 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 801 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1340 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1560 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1296 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5568 Views
  • 122 replies
  • 5 kudos

Resolved! Carphone Warehouse calls genuine?

Has anyone else in the last couple of days received a call from Carphone Warehouse? They are offering O2 customers an iPhone 13 pro max with unlimited data and calls for £30 a month. They claim to have been given your number by O2 to offer you this d...

Apple watch connecting data

i am having issue connecting my mobile data to my Apple watch. i had to reset my Apple watch. My mobile date work fine before I had to reset my watch. When I try to add my data back it's say your watch has been reset add data plan. Then i get phone 2...

Resolved! Transferring a phone number

I am looking to purchase a new phone for my wife who is currently on a pay monthly contract with O2. The new phone/ contract is still with O2 but the deal is through a 3rd party. I have already spoken to an O2 agent who cannot match the deal. What is...

Cancelling my plan within 14 days

I’m a new customer and read something that said I can cancel my plan for free within 14 days if I wanted to. Struggling to find an option for this anywhere.

George13 by Level 1: Joiner
  • 31 Views
  • 1 replies
  • 0 kudos

contact unable to ring me

One of my contacts can't ring me. When they try they get a message saying number not recognised. They are able to send me an i message tho . We are both with O2

JB1930 by Level 1: Joiner
  • 93 Views
  • 6 replies
  • 0 kudos

Resolved! phone call from watch

hello i have a one plus 6t . i was told that the samsung classic 4 watch would work with this

02Steve by Level 1: Joiner
  • 31 Views
  • 1 replies
  • 0 kudos

Resolved! Phoning abroad

Hi and good morningim unable to call France. Any suggestions?

Vinwri by Level 1: Joiner
  • 21 Views
  • 1 replies
  • 0 kudos

Resolved! Activating sim

Dear all,i have upgraded to a new phone and also have a new sim, but I can’t activate the sim (I think it’s because the phone cannot receive text messages). Can you help?Thank you!Rebecca

Rebecca12 by Level 1: Joiner
  • 41 Views
  • 1 replies
  • 0 kudos