O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Resolved! phone call from watch

hello i have a one plus 6t . i was told that the samsung classic 4 watch would work with this

02Steve by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phoning abroad

Hi and good morningim unable to call France. Any suggestions?

Vinwri by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Activating sim

Dear all,i have upgraded to a new phone and also have a new sim, but I can’t activate the sim (I think it’s because the phone cannot receive text messages). Can you help?Thank you!Rebecca

Rebecca12 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Apple ID

I’m trying to update an app through the app store, however it won’t let me log in with my Apple ID details. Can someone help with this?

RLW by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! PUC or STAC code

Hi I'm changing provider due to signal issues. I require a code as stated above. How do I find this please.

Emzy09 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Unable to make or receive calls

My 02 mobile has suddenly beome unable to make or receive calls, when I dial the number I get a constant engaged tone, when I try to make a call it just hangs up before connection. I am desperate to have my phone working as I am out of work and have ...

edd by Level 1: Joiner
  • 10 replies
  • 1 kudos

Resolved! Huawei router

I have a 5year old Huawei 5200 router. The allocated sim chip is now redundant. I wish to be able to use this when I am abroad (in Italy) using a pay as you go SIM chip. Please advise if this can be done?

tommax by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Order a phone

How do I find out when delivery of the iPhone 12 will be

Claire77 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! firmwere on a Android phone

Hi I have over the last few weeks bought three new phones from my local o2 shop each of which were sold to me as being ready to be switched on to accept wifi calling but it turns out that none of the phones have the supported firmware to support this...