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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2602 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4924 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15386 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7870 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7275 Views
  • 6 replies
  • 0 kudos

terrible signal

bad signals in the house. when my work is down i struggle to hold telephone conversations unless moving around or going upstairs. family of the same network also have awful signal inside.

whitney12 by Level 1: Joiner
  • 282 Views
  • 3 replies
  • 0 kudos

Resolved! Request PAC code

I want my PAC code so I can move my number to new provider 

8ecca6 by Level 1: Joiner
  • 175 Views
  • 1 replies
  • 0 kudos

Apple Watch series 9 error code 30

Hi I received my Apple Watch upgrade this morning. I’m trying to connect the Mobile data but each time I try and login, I get error code 30. Has anyone got any suggestions? thank you

Rachael5 by Level 1: Joiner
  • 395 Views
  • 3 replies
  • 0 kudos

Resolved! Cancellation of direct debit for phone SIM card

Dear Customer Services, It seems very difficult to have a meaningful contact with a human being on your O2 site, unless you wish to buy something!! I have two phone contracts currently with O2- monthly contract for number: [Removed] (ex Virgin Media)...

KSDudley by Level 1: Joiner
  • 651 Views
  • 4 replies
  • 1 kudos

Damaged phone

I am 18 months into a 3 year contract and the charging socket on my phone is broken. Am I insured?

Paratus by Level 1: Joiner
  • 587 Views
  • 5 replies
  • 0 kudos

O2 not working in Poland

I can used my call in Poland I can’t call and receive call from uk in Poland sometimes i received messages but I can’t call I heard this service is not available for this number

Dariusmad by Level 1: Joiner
  • 254 Views
  • 2 replies
  • 0 kudos