O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 122 replies
  • 5 kudos

Resolved! Can not access personal details

I want to upgrade my ipad and was sent a code unfortunately i had not updated my personal details and the code was sent to my old number which i no longer have. So i attempted to update my personal details but because the code i was not confirmed it ...

Ady3 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! No volt upgrade

Hi,I upgraded my phone at the weekend, as part of the package it said if i have O2 and Virgin i would get double data on my plan. So i pulled the trigger and bought my new phone, however my plan still shows the original DAGA package i selected when i...

FatBstard by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! When is my order due

I ordered an upgrade from you on Friday, which is due to be delivered today. However when I try to track it with dpd the tracking number is not recognised. How can I find out when it is due?

Alex_10 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Display Brightness on my SE2020 Iphone

Help? I have just upgraded to the above phone from an Iphone 6 and whatever I do to adjust the brightness ( I need it on maximum ) it has darkened itself back everytime I go to use it. Never happened on the old phone. You would set it and that would ...

Sean14 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Stock issue

Any idea if my black iphone 12 will make it here for Christmas or should I cancel now?

Robman by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Impossible to contact online

Hi, Why is it so hard to speak to O2? The website just throws you away to another section!

Lewis00 by Level 1: Joiner
  • 1 replies
  • 0 kudos

One time passwords

One-time passwords for amazon and PayPal have stopped coming through. Any ideas on what may have changed,??

Resolved! Buying help

Hi Iv just tried to buy some airpod pros on a monthly payment plan. It came up with something went wrong and payment has been taken out of my bank account. what can I do ?

Tess1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Airbuds

Hi purchased these from you a while back not exactly sure when and was more than happy however one has stopped working! Tried all the tips etc but still no luck! They weren’t cheap And don’t think this should have happened!

Lola2 by Level 1: Joiner
  • 1 replies
  • 0 kudos