O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 122 replies
  • 5 kudos

No Signal

Had 4g full signal on all three phones for years in and out side of my home until o2 did work on the local mast that they say is fixed and working fine but i still have no service for the second week, all three phones work perfect in other areas when...

Khart by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Cant text

I was unlucky enough to lose my O2 PAYG phone. O2 sent me a replacement simcard and it seems to work ok on calls and incoming texts. On outgoing texts however it just gives an error message saying Not Delivered. Its an Iphone 7 plus with software v14...

Resolved! Port In/Migrate - Request refused

Got my SIM today today in the post (new customer). When I placed the order online on Saturday I filled in my PAC from Lebara and all the details required to port over. Put O2 sim on still on original number. Now filled in the online form 4-5 times an...

AlistairS by Level 2: Apprentice
  • 12 replies
  • 0 kudos

Resolved! Phone for Christmas

Looking to get my son a pay monthly phone for Christmas but keep his same number

Ciara-1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! voicemail

i blocked my voicemail how to unlock it 

Ivan2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Submit PAC Code

Please can I give you my PAC code from my previous provider?

Tudor by Level 1: Joiner
  • 3 replies
  • 0 kudos

Apple Watch - error code 04

I recently bought a new iPhone from apple. I paired the watch to the new iPhone. I went to setup mobile data, but gave me error code 49. After hours on the phone to 202, I got nowhere. After an hour in an o2 shop, I was told they had it sorted, and I...

Tun76 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! PAC Code

I have just moved to O2 and have received a PAC vote from my previous supplier, which I entered online when purchasing the phone. My number still has changed to my previous number, can someone help to explain how I need to do this? Thanks.

JLH by Level 1: Joiner
  • 2 replies
  • 0 kudos

I can't view my bill which means I can't pay it. Help?

I am tearing my hair out.Every month I get a text message saying Its time to Pay your billI follow the link, sign in and it takes me to View your Air Time. On this page there is a link to Pay Bill.No problem. I always pay promptly. Ok. However this m...