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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2978 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5066 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15896 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8090 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7468 Views
  • 6 replies
  • 0 kudos

Blacklisted

I brought a redmi note 10 pro in 2021 direct from Xiaomi, I've now brought a new phone and would like to sell the redmi I've been told my phone was blacklisted by O2 in 2022 though I have been using it. It was brought brand new.Is there anything I ca...

Kahlan by Level 1: Joiner
  • 196 Views
  • 2 replies
  • 0 kudos

New phone same plan

More info (Highlight to read)More info (Highlight to read) Hello, I currently have an exceptional mobile plan of £15 per month for unlimited data, texts, and minutes. My current phone contract ends next month and will be fully paid off. However in or...

Youssef1 by Level 1: Joiner
  • 397 Views
  • 2 replies
  • 0 kudos

Not connecting to WIFI, only showing Saved.

Do I need to download a new set of settings for my mobile (Oukitel C36)? I have had to do this with other carriers in the past.I am not connecting to WIFI at home, it only shows it as being "Saved".

The_Deej by Level 1: Joiner
  • 559 Views
  • 7 replies
  • 0 kudos

my sim is not working for couple of months

Dear Customer care,I using my O2 sim for last 2 years , but now couple of months im in India and its unable to receive any sms or calls ,im still using the Whatsapp on same number. can you guide me how to resolve the issues vigil

kanethara by Level 1: Joiner
  • 195 Views
  • 1 replies
  • 0 kudos

Cannot use app

It keeps saying in 48 hours however will not login

Chlo5810 by Level 1: Joiner
  • 135 Views
  • 1 replies
  • 0 kudos

No Service in the USA

Just arrived in the USA and i have no service at all, followed all the suggestions on here without success. Cant call 202 (no service) & not registered on network. I dont even have wifi calling. Cant use facebook as I dont have it. And trying to chat...

Jon16 by Level 1: Joiner
  • 370 Views
  • 4 replies
  • 1 kudos

Resolved! Apple Watch Cellular not activating

Hoping someone can assist...I bought an Apple Watch series 8 direct from Apple earlier this week and went through the Watch app to activate the mobile plan for the watch.Since triggering the process, the app is stuck on 'O2 Activating' and the watch ...

Pentaquark by Level 1: Joiner
  • 4420 Views
  • 30 replies
  • 0 kudos