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Wifi calling

SimonH1
Level 1: Joiner
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Hi. WiFi calling has completely disappeared from my phone. I've turned it off and on tons of times. I've turned off the phone, removed the sim, turned it back on again and reinserted the sim and wifi calling still doesn't appear in connections in settings. I've called o2 twice. I've had online chat with a "guru" and it still doesn't work. And now I can't even receive or make any calls over the mobile network let alone WiFi calling. Basically, I can't use the phone as a phone. Its a Samsung Galaxy S21+. I've been with o2 for years and have 3 phones on the account. Very disappointed and now a touch angry. Can anyone help??

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MI5
Level 94: Supreme
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@SimonH1 

The servers can go offline occasionally so that's not uncommon.

It's usually only a temporary outage though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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Registered:

@SimonH1 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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SimonH1
Level 1: Joiner
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Thanks MI5, much appreciated. Lo and behold, several minutes after posting this, everything started working again. Funny that....

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MI5
Level 94: Supreme
  • 123885 Posts
  • 612 Topics
  • 20066 Solutions
Registered:

@SimonH1 

The servers can go offline occasionally so that's not uncommon.

It's usually only a temporary outage though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 4 of 4
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