WiFi Calling on Samsung Note10+

[LeeSutton]

Hi,

So I've switched my SIMO contract from Three to O2, the PAC transfer was yesterday (2nd June) on my Samsung Note10+ (4G) purchased directly from Samsung.

With my old Three sim, Wifi Calling worked immediately and I could toggle it on or off.

Now with this O2 SIMO, I don't have the option of WiFi Calling showing? I activated it on my account yesterday, and have restarted the phone multiple times and removed the SIM card etc.

Any ideas please?

Thanks 

[Cleoriff]

@LeeSutton 

You need to call O2 to get it enabled on your account.

All numbers to call are here Guide: Coronavirus Community Help and Support 

[LeeSutton]

Hi @Cleoriff , I've followed the instructions and it states it can all be done online (unless business customer) Here's the confirmation that I've activated it (yesterday):

[Cleoriff]

Hi @LeeSutton 

Yes it's normally the way forward. However we have had countless numbers of people with the same issue and it needs a call to O2 to get it enabled on the account.

[LeeSutton]

Thanks! I'll give that a go. Much appreciated

[Cleoriff]

You're welcome

[LeeSutton]

Hi again @Cleoriff,

I couldn't get through on the phone so did a live chat instead. 

Was told that 'I would like to inform you that in order to use wifi calling in a Samsung phone, the handset needs to be purchased by O2'

Though this surely isn't correct? Given the eligible device list has loads here https://www.o2.co.uk/connectivity/wifi-and-4g-calling and only a few have an asterisk on them saying needs to be on O2 firmware. 

I've got a Note10+ from Samsung where the WiFi calling worked fine on Three!

[Cleoriff]

@LeeSutton 

To be fair, Live Chat has it's purpose but isn't particularly good at account based issues.

I would call as suggested and get someone who knows what they are talking about.

[LeeSutton]

Cheers, got through to CS who advised it's definitely active on my account, and that I should be able to access it (confirming my device should have it and fine being an unlocked device). 

Though still no luck accessing WiFi calling. As soon as I put my old, deactivated Three sim into it, WiFi calling reappears though disappears on the O2 sim. 

Does anybody else with a SIMO contract, with a non-O2 Note10+ have any issues with WiFi calling? 

[LeeSutton]

Interestingly - just put my SIM in an iPhone, tried activating WiFi calling and it seems O2 haven't activated it on my account yet, 1 day on...