cancel
Showing results for 
Search instead for 
Did you mean: 

Why have I been charged for texts when my tarrif includes unlimited texts. I am not texting premium

Caro
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Why have I been charged extra for texts when my tariff is unlimited texts?

Message 1 of 3
49 Views
2 REPLIES 2

pgn
Level 54: Stellar
  • 19470 Posts
  • 155 Topics
  • 212 Solutions
Registered:

Are you texting non-UK numbers, @Caro?

Or using smilies or emojis that convert your SMS into an MMS, which costs 55p to send?

Guide: Accidental MMS Sending and How to Avoid it 

WhatIWon
Message 2 of 3
46 Views

MI5
Level 94: Supreme
  • 120715 Posts
  • 605 Topics
  • 18183 Solutions
Registered:

@Caro 

See guide for what is and isn't included in allowances Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 3
37 Views