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Why have I been charged for texts when my tarrif includes unlimited texts. I am not texting premium

Caro
Level 1: Joiner
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on ‎08-09-2021 20:04

on ‎08-09-2021 20:04

Why have I been charged extra for texts when my tariff is unlimited texts?

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pgn
Level 74: Whizz kid
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on ‎08-09-2021 20:19

on ‎08-09-2021 20:19

Are you texting non-UK numbers, @Caro?

Or using smilies or emojis that convert your SMS into an MMS, which costs 55p to send?

Guide: Accidental MMS Sending and How to Avoid it 

Links to O2 Social Media Team here
NoAccountAccess

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MI5
Level 94: Supreme
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on ‎08-09-2021 22:35

on ‎08-09-2021 22:35

@Caro 

See guide for what is and isn't included in allowances Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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