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Why am I not receiving texts about my bill from o2?

Charmed2100
Level 1: Joiner
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Hi

 

I recently upgraded my monthly contract to a sim-only contract last month.  I have been using my old sim that I have had.  I have not received a text from O2 about my bill information.  Why is that?  Do I need to swap my sims over?  Please help.

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MI5
Level 94: Supreme
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@Charmed2100 

Your billing date doesn't change so you won't get a bill until your usual billing date.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 117777 Posts
  • 604 Topics
  • 16568 Solutions
Registered:

@Charmed2100 

Your billing date doesn't change so you won't get a bill until your usual billing date.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

jonsie
Level 94: Supreme
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Just carry on using your present sim, everything just changes over automatically