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Where is the live chat option?

HELPNEEDEDASAP
Level 1: Joiner
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I've been looking for an hour and still no luck. 

 

I need help ASAP

Message 1 of 6
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MI5
Level 94: Supreme
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@HELPNEEDEDASAP 

When available, it will pop up here http://www.o2.co.uk/contactus or in the shop pages here https://www.o2.co.uk/shop

Unless it is something we can help with?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
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HELPNEEDEDASAP
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Hello,

 

Thank you for the quick reply.

 

I have an Android phone and i'm constantly getting popups which say android.process.acore keeps stopping. 

 

I have googled and done what they have recommended (clearing cache from Google Play Services) but to no avail.

 

Its getting to the point now where that may popups are popping up my phone keeps freezing then turning off. 

 

Message 3 of 6
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MI5
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@HELPNEEDEDASAP 

That's a generic cache error.

You'd be advised to boot into the recovery menu and clear all cache from there.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 6
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HELPNEEDEDASAP
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Thank you for your help, i'll give that a go!

 

Cheers

Message 5 of 6
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MI5
  • 122226 Posts
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Registered:

@HELPNEEDEDASAP 

The other possibility is a rogue app, so also try booting into safe mode to see if it still happens or not.

If not, you need to find the app responsible for it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 6
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