cancel
Showing results for 
Search instead for 
Did you mean: 

Where are all the advisors?!

Busy
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Trying to get in touch with ANYONE in O2 to discuss my latest upgrade and I've been through the cycle of option 2, then 5, then 7 (or whatever it is) five times being cut off each and every single time. Why is it so difficult to speak to an agent/advisor? I've been with O2 for nearly 8 years and this episode is disappointingly stealing time away from me. Why is there not an option to go straight through to an advisor?!

Message 1 of 2
47 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 107624 Posts
  • 794 Topics
  • 5752 Solutions
Registered:

Hi @Busy 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
34 Views
1 REPLY 1

Cleoriff
Level 94: Supreme
  • 107624 Posts
  • 794 Topics
  • 5752 Solutions
Registered:

Hi @Busy 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
35 Views