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Volt / O2

AlexS
Level 1: Joiner
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Hi, We are a long term user of Virgin Media broad in my name and my wife has a monthly 02 mobile account. 

 

When I looked at getting the Volt supercharged data, O2 did not recognise that we had a Virgin broadband account.

What do I do?

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madasaf1sh
Level 61: Brainiac
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Registered:

@AlexS 

Both Names need to match on both Virgin Media and o2's systems this will be fixed hopefully in Q1 2022

 

All FAQ's are here https://community.o2.co.uk/t5/Welcome-News/Introducing-Volt-the-new-supercharged-service-from-Virgin...

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 61: Brainiac
  • 4369 Posts
  • 29 Topics
  • 1210 Solutions
Registered:

@AlexS 

Both Names need to match on both Virgin Media and o2's systems this will be fixed hopefully in Q1 2022

 

All FAQ's are here https://community.o2.co.uk/t5/Welcome-News/Introducing-Volt-the-new-supercharged-service-from-Virgin...

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

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