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Visual Voicemailo setup fail

A_Brit_Abroad
Level 1: Joiner
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Spoke to a helpful chap on the phone at O2, to get i-data activated for visual voicemail to functiopn and he gave me instrictions for my end which starts with dialing 1760 to deactivate voicemail.

 

Dialled 1760 and the final message I got was "Your messaging service could not be switched off - please call Customer Service".

 

I thought, okay, maybe its already switched off so I tried to call 1750 to turn it on first. The message I got was "Your messaging service could not be set up because we have not received your number".

 

So I thought I would check if my number was set up in the iPhone 11 (with e-SIM). I went to Settings - Phone - My Number- E-Sim and found the number is blank. I tried entering it in Uk format and international format (+44 .....) and no matter what I type, pressing save, does not result in the number being saved. 

 

Unless I can get the VM switched off I cannot follow the rest of the instructions. I have checked and VM is still active although I get no notifications of any kind for messages left.

 

Thoughts ?

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O2Ryan
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Thanks for the tag @LukasB 

 

I will private message A_Brit_Abroad and look into this further.

 

Many thanks.

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Message 11 of 12
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LukasB
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Perfect @O2Ryan thank you.

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Message 12 of 12
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