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andy001
Level 1: Joiner
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Can anyone help me ?

I have 50GB of data a month at my holiday lodge, I use a router with an outside booster, the last few days I have been checking my usage and I'm proper shocked, Friday 12/11/21 I had 20.81 GB left, that was the reading I last had on the 7/11/21 when I was at my lodge.

Yesterday I watched a film and rugby on amazon and last night had 20.81 GB left.

This morning I have 2.5 GB left !!!!! without even using the internet, any reason this has happened ?

I tried O2 phoe but they simply cut the call (automated)

I shall go into an O2 shop tomorrow.

Any help would be appreciated.

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Cleoriff
Level 94: Supreme
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@andy001 wrote:

Thanks for the swift reply, I don't use facebook, twitter or instagram. 


You need to call customer service and persevere I'm afraid.

Call 202 from your mobile or 0344 809 0202 (or Payment management number -0800 902 0217 )

If you have no access to a phone then use Skype to call 0800 032 1402

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
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Hi @andy001 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket
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andy001
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Thanks for the swift reply, I don't use facebook, twitter or instagram. 

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Cleoriff
Level 94: Supreme
  • 107637 Posts
  • 794 Topics
  • 5752 Solutions
Registered:

@andy001 wrote:

Thanks for the swift reply, I don't use facebook, twitter or instagram. 


You need to call customer service and persevere I'm afraid.

Call 202 from your mobile or 0344 809 0202 (or Payment management number -0800 902 0217 )

If you have no access to a phone then use Skype to call 0800 032 1402

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

View solution in original post

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andy001
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Much appreciated.

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Cleoriff
Level 94: Supreme
  • 107637 Posts
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  • 5752 Solutions
Registered:

You're welcome @andy001 

Best of luck 👍

*The Game Is On*

Girl in a jacket
Message 6 of 6
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