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Upgrades

KarenSturgess
Level 1: Joiner
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Thinking of leaving 

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Cleoriff
Level 94: Supreme
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Hi @KarenSturgess 

Plenty of choice to upgrade if you are eligible Check the shop https://www.o2.co.uk/shop/phones#sort=content.sorting.featured&page=1 

If you want to leave, then follow info in this guide Guide: Cancelling Your Contract 

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 104616 Posts
  • 782 Topics
  • 5125 Solutions
Registered:

Hi @KarenSturgess 

Plenty of choice to upgrade if you are eligible Check the shop https://www.o2.co.uk/shop/phones#sort=content.sorting.featured&page=1 

If you want to leave, then follow info in this guide Guide: Cancelling Your Contract 

*The Game Is On*

Girl in a jacket

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MI5
Level 94: Supreme
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@KarenSturgess 

If you want to negotiate a deal with O2 you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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