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Upgraded phone - cant recieve or make calls or texts

RebeccaBridges
Level 1: Joiner
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Please help - I upgraded my phone everythign seems to have transferred across however

 

I cant receive or make calls or texts (I would call 02 for advice but I cant!) wont connect

 

Also no 3g signal where I've had it before when going for walks

 

Many thanks in advance

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MI5
Level 94: Supreme
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@RebeccaBridges 

You need to use your old sim or do a sim swap to use the new one Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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RebeccaBridges
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I've sold my old phone along with the SIM in it - do you know what I can do?

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gmarkj
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Call customer services and report the SIM as lost.
A replacement will be sent to your billing address (so check that is correct first).
Not sure, but when it arrives you might need to call again to activate it.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Bambino
Level 73: Relic 
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@RebeccaBridges You must report the sim as lost asap. Leaving your sim in the phone you sold makes you liable for any charges made to that number. Make sure you only report the sim as lost, otherwise the phone you sold will get barred as well.

Lost or Stolen O2 Device

I DO NOT WORK FOR O2



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MI5
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@RebeccaBridges wrote:

I've sold my old phone along with the SIM in it - do you know what I can do?


@RebeccaBridges 

You should never do that.

The sim is your contract and anyone could now use it to run up a big bill.

I hope you've called O2 to report it by now?

Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 6
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