cancel
Showing results for 
Search instead for 
Did you mean: 

Upgraded my contract

Marie75
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi I upgraded my iPhone yesterday, so my new contract started today, I’m trying to add my discount but it keeps saying I can’t because it’s still got my old contract on it , please can you help me 

Message 1 of 4
47 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 107689 Posts
  • 794 Topics
  • 5755 Solutions
Registered:

Hi @Marie75 

You should be fine then. It's the iPhone 13 Max which is ineligible.  The discount will be included in OPEN guide I linked to before 😊

Best of luck and welcome to the forum.

*The Game Is On*

Girl in a jacket

View solution in original post

Message 4 of 4
24 Views
3 REPLIES 3

Cleoriff
Level 94: Supreme
  • 107689 Posts
  • 794 Topics
  • 5755 Solutions
Registered:

@Marie75 

You may need to give My O2 time to update. It's not instant.

* Just to add here, not sure which discount you are attempting to apply and you don't mention which make of iPhone you have. If it's O2 open, there is one iphone which is not yet eligible for the discount. All info here Guide: O2 Open & Friends and Family discounts - How to sign up 

*The Game Is On*

Girl in a jacket
Message 2 of 4
42 Views

Marie75
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, it’s for an iPhone 12, the discount is because of the company I work for, I will try a give it a little more time, 

Message 3 of 4
37 Views

Cleoriff
Level 94: Supreme
  • 107689 Posts
  • 794 Topics
  • 5755 Solutions
Registered:

Hi @Marie75 

You should be fine then. It's the iPhone 13 Max which is ineligible.  The discount will be included in OPEN guide I linked to before 😊

Best of luck and welcome to the forum.

*The Game Is On*

Girl in a jacket

View solution in original post

Message 4 of 4
25 Views