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Upgrade offer - now it not free

Donnymarnock
Level 1: Joiner
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I was offered a free upgrade - now when I'm ready to change phone - it's got a fee ???

What's going on ....
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MI5
Level 94: Supreme
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@Donnymarnock 

It was a time limited offer so unfortunately, you have missed out now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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