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Upgrade help

Kooskoos
Level 1: Joiner
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If I wanted to upgrade my current phone (which still has outstanding payments on the device plan) - Is there an option to trade the phone back to o2 rather than pay off the remainder if the value is the same? 
Would want same airtime plan just with upgraded phone. 

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MI5
Level 94: Supreme
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@Kooskoos 

You must pay the outstanding costs at checkout when you upgrade.

You can then recycle the phone to recover the cost, or sell it elsewhere.

When you upgrade, you can't keep your exact same tariff as you must choose one offered with the device you are upgrading to.

Guide: Upgrading Your O2 Phone 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 121893 Posts
  • 608 Topics
  • 18768 Solutions
Registered:

@Kooskoos 

You must pay the outstanding costs at checkout when you upgrade.

You can then recycle the phone to recover the cost, or sell it elsewhere.

When you upgrade, you can't keep your exact same tariff as you must choose one offered with the device you are upgrading to.

Guide: Upgrading Your O2 Phone 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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