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Unlatching code not working - MUK code needed

Xraygirl74
Level 1: Joiner
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Hey I have been going round in circles trying to 'unlock' a Samsung S6 from O2, so I can use with other networks. Despite filling in online requests, phoning customer services multiple times, and going instore, I just keep being provided with an 'unlatching' code which just doesn't work. My researching indicates it is probably hard loved now and I need a MUK code (definitely to be provided by 02) but I cant seem to get help with this - any ideas? Thanks in advance 

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Xraygirl74
Level 1: Joiner
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Hey @TheresaV - could you kindly give me some assistance? pray

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TheresaV
Former Staff
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Hi @Xraygirl74 slight_smile

I will send you a private message as I need some more details before requesting your code!

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