cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to receive calls on a Galaxy s21 +

jc6
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 1 Solutions
Registered:

New phone and messages ok but not receiving calls

Message 1 of 7
81 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jc6
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 1 Solutions
Registered:

Sorted. Call forwarding was on but not sure why

View solution in original post

Message 7 of 7
70 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 120638 Posts
  • 605 Topics
  • 18148 Solutions
Registered:

@jc6 

Have you done a sim swap to activate the new 5g sim?

Guide: Sim Swap: a mini guide 2017 update 

Or you can use your old sim if previously with O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 7
79 Views

jc6
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 1 Solutions
Registered:

Brand new SIM

 

Message 3 of 7
76 Views

MI5
Level 94: Supreme
  • 120638 Posts
  • 605 Topics
  • 18148 Solutions
Registered:

But is it an upgrade @jc6 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 7
74 Views

jc6
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 1 Solutions
Registered:

Yes

Message 5 of 7
72 Views

jc6
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 1 Solutions
Registered:

Hi. Picked up the phone on Sunday. Old SIM deactivated and new SIM active. Its just going to voicemail all the time

Message 6 of 7
72 Views

jc6
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 1 Solutions
Registered:

Sorted. Call forwarding was on but not sure why

View solution in original post

Message 7 of 7
71 Views