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Unable to connect to my 4G/5G in greece

S-gaffney
Level 1: Joiner
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I’m currently on holiday in zante and my 4G/5G is not connecting, is there any reason for this as I’ve been here many time and I never had a problem with this before

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MI5
Level 94: Supreme
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@S-gaffney 

If using an iPhone, change your data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
Level 94: Supreme
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@S-gaffney 

Try to manually search for a different network

Reboot the phone

If it's an iPhone, change your data APN setting to "mobile.o2.co.uk"

If all that fails, call O2 free and check if there is a roaming bar on the phone (least likely if calls and texts work but worth a shot.) Number to call from abroad here +44 7860 980 202

https://www.o2.co.uk/contactus 

*The Game Is On*

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madasaf1sh
Level 53: Renowned
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@S-gaffney 

 

Change from 5G/4G to 4G/3G 


As there is no 5G roaming in Greece or anywhere for that matter...

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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TheresaV
Former Staff
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Hi there @S-gaffney did the above suggestions work in resolving your issue?

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