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Unable to cancel contract and retrieve PAC code

Harrietrowe
Level 1: Joiner
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Hi

My Pay monthly contact is due to finish. I am moving provider and need my PAC code and to cancel the contract to prevent it from recurring. I am unable to get the PAC code via text as I have another device. Frustrating I was kept on hold for 1hr30mins today and then cut off when trying to acquire my PAC code and cancel my contact. Very frustrating. Please can you help me ASAP as I do not have the time in the working week to be left on hold for there to be no action followed up.

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madasaf1sh
Level 61: Brainiac
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@Harrietrowe 

 

You can get it from in Myo2 on the web by going into My Details, thinking of Switching of o2, and it should give it to you. 


The only other alternative is to call o2 im afraid and wait for an agent, if you dont have access to the old sim card. 

 

Bare in mind o2 may text you a security code to the number you want to port out.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 61: Brainiac
  • 4368 Posts
  • 29 Topics
  • 1209 Solutions
Registered:

@Harrietrowe 

 

You can get it from in Myo2 on the web by going into My Details, thinking of Switching of o2, and it should give it to you. 


The only other alternative is to call o2 im afraid and wait for an agent, if you dont have access to the old sim card. 

 

Bare in mind o2 may text you a security code to the number you want to port out.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@Harrietrowe 

Step by step here Guide: How to get your PAC [June 2021 Update] 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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