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Unable to access data and 4 g while on holiday in Tenerife I have plenty of data available and 4 g i

BillC
Level 1: Joiner
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Registered:

PI am unable to access mobile data or 4g services while on holiday in Tenerife. I have data left and 4g is available. My phone has defaulted to Movistar

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gmarkj
Level 57: Major
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Registered:

Do you have an iPhone @BillC ?

If yes, try changing the APN to "mobile.o2.co.uk" (instead of iData).

You could also try manually selecting a different network.

Finally have you got a roaming bar on your account? Does calling and texting work?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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