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Unable to%20hear%20caller%20unless%20on%20loud%20spea

Nellie1
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I am unable to hear caller unless I have phone on speaker or am using headphones
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MI5
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@Nellie1 

I guess your earpiece speaker is broken unless you have something covering it?

contact the manufacturer for diagnostic checks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@Nellie1 

I guess your earpiece speaker is broken unless you have something covering it?

contact the manufacturer for diagnostic checks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Nellie1
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But I don’t understand why I can hear perfectly well when I have earphones attached. Also, there is no problem with sound on any videos I make

MI5
Level 94: Supreme
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@Nellie1 

Earphones and the media output use a different speaker.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Nellie1
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Ah, thank you

MI5
Level 94: Supreme
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  • 16568 Solutions
Registered:
Welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)