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Level 1: Joiner
Posts: 3
Registered: ‎06-10-2019
Accepted Solution

Unable to%20hear%20caller%20unless%20on%20loud%20spea

I am unable to hear caller unless I have phone on speaker or am using headphones
Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: Unable to%20hear%20caller%20unless%20on%20loud%20spea

@Nellie1 

I guess your earpiece speaker is broken unless you have something covering it?

contact the manufacturer for diagnostic checks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 3
Registered: ‎06-10-2019

Re: Unable to%20hear%20caller%20unless%20on%20loud%20spea

But I don’t understand why I can hear perfectly well when I have earphones attached. Also, there is no problem with sound on any videos I make
Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: Unable to%20hear%20caller%20unless%20on%20loud%20spea

@Nellie1 

Earphones and the media output use a different speaker.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 3
Registered: ‎06-10-2019

Re: Unable to%20hear%20caller%20unless%20on%20loud%20spea

Ah, thank you
Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: Unable to%20hear%20caller%20unless%20on%20loud%20spea

Welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)