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Sandeep
Level 1: Joiner
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on ‎25-09-2021 20:37

on ‎25-09-2021 20:37

Did an upgrade to Xperia 5II in August, and migrated my old number to the new SIM. When I message/call people it will show up with the new number. Spoke to 02 twice and confirmed only the one contract and they see only one number (my old number I migrated). I also see only one contract in my O2 app.

I've updated my number in message settings. 

 

Any ideas because right now O2 are not being useful in solving this?

 

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MI5
Level 94: Supreme
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on ‎25-09-2021 21:05

on ‎25-09-2021 21:05

@Sandeep 

If the new sim had a number allocated to it prior to migrating your number, it can get stuck in the phones memory.

You can try migrating your number to a new blank sim or if that fails, a factory reset would be the last resort.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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RafaC
Former Staff
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on ‎27-09-2021 11:58

on ‎27-09-2021 11:58

Hey @Sandeep did you manage to sort this one out?

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