cancel
Showing results for 
Search instead for 
Did you mean: 

Troubleshoot/repair

Davey64
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
My fingerprint sensor has stopped working completely. Is this repairable
Message 1 of 4
507 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 144336 Posts
  • 634 Topics
  • 27666 Solutions
Registered:

@Davey64 

Yes it is.

Have you tried rebooting / resetting your phone first?

You'll need to call customer service to book a repair.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Or you can contact your phone's manufacturer.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
503 Views

Davey64
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I've rebooted my mobile numerous times, tried system tests. I think it no longer recognises the fingerprint sensor. If the shops were open I would of sorted something by now
Message 3 of 4
486 Views

MI5
Level 94: Supreme
  • 144336 Posts
  • 634 Topics
  • 27666 Solutions
Registered:

Most phone manufacturers will run a remote diagnostic over the phone or website @Davey64 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
480 Views