on 21-03-2021 19:34
on 21-03-2021 19:44
Yes it is.
Have you tried rebooting / resetting your phone first?
You'll need to call customer service to book a repair.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
Or you can contact your phone's manufacturer.
on 21-03-2021 20:14
on 21-03-2021 20:25
on 21-03-2021 20:25
Most phone manufacturers will run a remote diagnostic over the phone or website @Davey64