Re: Travel - no data

RalphC · ‎15-09-2021

Hi, I hope someone can help. I am travelling in Greece from the UK and have no data. My friends are also on O2 and the same local network (Cosmote) and have excellent 4G. I checked my data status and I still have 11GB, data roaming is ‘on’ and 4G is selected. Any advice as to how to get data? (Bar hopping to get WiFi is lots of fun in the meantime!). Thanks.

MI5 · ‎15-09-2021

@RalphC

Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone
3 - Call customer service to check for any roaming bars.
4 - If using an iPhone, change data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

TheresaV · ‎16-09-2021

Hi @RalphC did the above suggestions help in sorting your issue?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

RalphC · ‎21-09-2021

Nope. Call customer service, haha!

O2

Travel - no data

Possible scam?

Safe search

eSIM outage 16/04/24

International data, calls etc

Sim swap