Transferring number

[DJM]

Hi

I have recently joined O2 and today is the day that my old number is being transferred to my new O2 mobile.

I have been without signal for over three hours now, with the new handset saying "SIM not provisioned for voice". Likewise, the old handset has been emergency calls only for the same amount of time.

Is this length of time normal, or should I try to contact O2?

Many thanks

David

[Bambino]

@DJM Turn your new phone off and on every 30 minutes. The process has started. You need to reboot to complete it.

[Sarahyp1]

Hi

I started transferring a number yesterday and have had no phone for 2 days now, keep turning new phone off and on, been told tech issues and need to wait another 24 hours

[DJM]

Still on going 1300 today, now been over 24 hours without being able to make/receive calls or texts (first world problem, I know!).

Thanks for your comments!

Regards

David

[gmarkj]

If you are both still having problems @DJM and @Sarahyp1 then I would suggest calling customer services.
The best number to call on appears to be 0800 587 4005.
Use any option to get through, even fraud.
Once you get a customer services rep you can explain the issue and they will put you through to the correct team.

[DJM]

Thank you. Mine was finally sorted yesterday evening (perhaps 1800).