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Transfer to Pay Monthly

cls
Level 1: Joiner
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If I transfer to Pay Monthly from Pay As You Go what happens to the current balance on my account? Does it transfer across to my new contract?

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MI5
Level 94: Supreme
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@cls 

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

If you have a balance on your contract you can ask O2 to refund it to your bank account.

PAYG credit will be transferred to your contract.

If your Pay As You Go balance is under £350, it will be transferred to your Pay Monthly account when you receive your second bill. If you're entitled to a loyalty bonus, up to £550, we'll add credit to your fourth bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

1 REPLY 1

MI5
Level 94: Supreme
  • 117777 Posts
  • 604 Topics
  • 16568 Solutions
Registered:

@cls 

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

If you have a balance on your contract you can ask O2 to refund it to your bank account.

PAYG credit will be transferred to your contract.

If your Pay As You Go balance is under £350, it will be transferred to your Pay Monthly account when you receive your second bill. If you're entitled to a loyalty bonus, up to £550, we'll add credit to your fourth bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post