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Think My Number has been duplicated and re-issued

mikerobinson93
Level 1: Joiner
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Hi, 

I moved over to 02 from vodaphone keeping my number via PAC code. My phone has worked without issue for many months until recently when people began messaging me on Whatsapp for someone else adamant that the number belonged to another person. I continue to receive calls and messages for this individual. What I have then found for weeks now is I have stopped receiving text messages including personal and verification messages. In example, two days ago I requested a text receipt for parking which never arrived and today I requested a text account summary from my bank which never landed. To prove the issue I even tried to have 02 send me a verification text. I never received this. I am worried that another individual has my number and is receiving texts with potentially sensitive info such as messages from my bank and password update texts among others. 

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madasaf1sh
Level 61: Brainiac
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Registered:

@mikerobinson93 

 

Have you spoken to Vodafone as well, as they will have put a forwarder on the HLR to point into o2, and it is not unknown for these to become detached. and it would be them that would reissue the number and not o2, as it is in Voda's number plan (based on the first 5 digits)

 

f you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 61: Brainiac
  • 4369 Posts
  • 29 Topics
  • 1211 Solutions
Registered:

@mikerobinson93 

 

Have you spoken to Vodafone as well, as they will have put a forwarder on the HLR to point into o2, and it is not unknown for these to become detached. and it would be them that would reissue the number and not o2, as it is in Voda's number plan (based on the first 5 digits)

 

f you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 2
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