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Texted Swap 20220 from new sim

Anonymous
Not applicable

Hi there i texted 20220 sim swap from the new 02 sim and not my old i want to keep, will i lose the old number.

 

Thanks

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MI5
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@Anonymous 

try it again properly Guide: Sim Swap: a mini guide 2017 update or call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
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Anonymous
Not applicable
Thanks do know what time there call centre is open to been on waiting ages thanks
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MI5
Level 94: Supreme
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@Anonymous 

Until 9.00pm today

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 6
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Anonymous
Not applicable
Does it normally take so long, thanks for your help


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MI5
Level 94: Supreme
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Registered:

@Anonymous 

Sadly, yes.

If you've got hold music you are in the queue though, so hang on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 6
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