Solved: Text messages

SteveT63 · ‎09-12-2020

I'm unable to send and receive text messages, everything else is fine, is there a fault in the network?

madasaf1sh · ‎10-12-2020

Rather than edit my post above.

@MI5, @Cleoriff @LukasB

The fix for the SMS issue it to go into the Google App Store and check for updates and there is an update from yesterday evening for Carrier Services, update this and then restart your device and the SMS should start working again..

My Razr 5G updated this morning to the latest version...

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

View solution in original post

MI5 · ‎09-12-2020

@SteveT63

Lots of reports today of issues.

@LukasB

Not convinced it's a coincidence?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

SteveT63 · ‎09-12-2020

OK, that makes sense, cheers for the input, much appreciated..

MI5 · ‎09-12-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

LukasB · ‎09-12-2020

It does not look like it @MI5 - will check again

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madasaf1sh · ‎09-12-2020

@SteveT63

Out of curiosity what device are you using?

And have you done a recent software update?

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

MI5 · ‎09-12-2020

I've just commented on 2 or 3 others too @LukasB

Something is afoot

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

SteveT63 · ‎09-12-2020

Sony xperia xa1, working fine last night, no recent software update..

madasaf1sh · ‎09-12-2020

@MI5 there have been some updates recently to the Messages App on Android.

So would be good to understand if this is a particular device, as its been going on all week.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

LukasB · ‎09-12-2020

@MI5 just messaged the team again I am on the case

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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