It seems to be a common problem currently.
You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
Thanks for that tag @Cleoriff I am trying me best, As i have advised we are also raissing cases to the network team.
@Swerv691 I will send you a private message now
I know you are trying your best. There have been a lot of these for you to pick up this morning.
Wasn't having a go at you at all, just concerned about people who may miss out.
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