on 08-02-2021 12:53
on 08-02-2021 12:55
on 08-02-2021 13:25
on 08-02-2021 13:25
It seems to be a common problem currently.
You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
on 08-02-2021 13:31
on 08-02-2021 13:31
Another one @O2Georgina .
As I said on another thread, O2 really need to sort this out asap. People waiting for texts/OTP's for their covid injection appointments, do not want to miss them if it's an issue with O2. (which it appears to be)
Veritas Numquam Perit
on 08-02-2021 13:33
on 08-02-2021 13:33
on 08-02-2021 14:35
on 08-02-2021 14:35
@O2Georgina wrote:Thanks for that tag @Cleoriff I am trying me best, As i have advised we are also raissing cases to the network team.
@Swerv691 I will send you a private message now
Thanks @O2Georgina
I know you are trying your best. There have been a lot of these for you to pick up this morning.
Wasn't having a go at you at all, just concerned about people who may miss out.
Veritas Numquam Perit
on 08-02-2021 14:43
on 08-02-2021 14:43
on 08-02-2021 14:45
on 08-02-2021 14:45
@O2Georgina wrote:Thanks @Cleoriff
I know its a frustrating situation, I have raised cases to the network team and also spoke to that team direct to make them aware of whats happening
Great, at least they can get on the case(s) now.
Veritas Numquam Perit
on 09-02-2021 10:50
on 09-02-2021 10:50
on 09-02-2021 11:08
on 09-02-2021 11:08
Thank you for tagging me @O2Georgina
@Swerv691 I will private message you now so we can look in to this further for you