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JackiePaula
Level 1: Joiner
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I have received a text stating that my 02 bundle will be removed as they couldnt collect payment. I have looked on my 02 account and I cant see a payment not being received. Can someone point me in the right direction to speak to someone in accounts at 02 please?

 

Thaks

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TallTrees
Level 43: Bright Spark
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Hi there @JackiePaula 

Seems you need to check with the payment team here 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

Edited to also say

Be careful the text is not a scam. Do not click links etc.



HAPPINESS IS BEE SHAPED

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TallTrees
Level 43: Bright Spark
  • 8286 Posts
  • 77 Topics
  • 203 Solutions
Registered:

Hi there @JackiePaula 

Seems you need to check with the payment team here 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

Edited to also say

Be careful the text is not a scam. Do not click links etc.



HAPPINESS IS BEE SHAPED

View solution in original post

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MI5
Level 94: Supreme
  • 123809 Posts
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@JackiePaula 

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
O2 never text from a mobile number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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