Text message

[JackiePaula]

I have received a text stating that my 02 bundle will be removed as they couldnt collect payment. I have looked on my 02 account and I cant see a payment not being received. Can someone point me in the right direction to speak to someone in accounts at 02 please?

Thaks

[TallTrees · Accepted solution]

Hi there @JackiePaula 

Seems you need to check with the payment team here 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

Edited to also say

Be careful the text is not a scam. Do not click links etc.

[MI5]

@JackiePaula 

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
O2 never text from a mobile number.