Telephone number

Lydia2534 · ‎26-05-2020

Can someone tell me why my number hasn’t switched over when I completed the form last Thursday.

jonsie · ‎26-05-2020

Nothing would be done over the bank holiday weekend so hopefully it will be done by tomorrow.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎29-05-2020

Hi @Lydia2534 , hope you're having a nice Friday so far. Did your number switch over ok in the end after the bank holiday?

Lydia2534 · ‎02-06-2020

No. My old number rod now not working and neither is the new one!

Lydia2534 · ‎02-06-2020

*is now

MI5 · ‎02-06-2020

@Lydia2534

Try and contact customer service as your new sim may be faulty Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Marjo · ‎04-06-2020

Let us know how it goes with customer service @Lydia2534 as advised above and if you're still stuck with your number, I can also check if we can get one of our Gurus to take a closer look as well.

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