Solved: Tarrif query - Data seems to be offering half what...

Etern007 · ‎17-11-2021

Hi,

Does anyone know why when I try to upgrade a tariff, I'm being told the data allowance is half that offered?

I've done the tariff upgrade via the offers page, selecting 20gb of data. When I take that option then check my new tariff, it only shows 10gb.

Any clues?

Thanks!

MI5 · ‎17-11-2021

@Etern007

It could be offer data Guide: Where is my discount or Extra Data?

But If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎17-11-2021

@Etern007

It could be offer data Guide: Where is my discount or Extra Data?

But If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Etern007 · ‎17-11-2021

Thanks for the advice. I'll drop them a line to double check. It certainly is confusing and they really should make this clearer.

O2

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