on 27-08-2020 12:06
I am still trying to switch from my iPhone 6 to my iPhone 11.
The new Sim is in the new phone.
I still cannot make/receive calls or texts from my new phone yet so I'm carying two everywhere but the old phone battery won't hold out much longer! Online help is useless to me. Help!
Solved! Go to Solution.
on 29-08-2020 18:14
on 29-08-2020 18:14
Hi
I had already texted SWAP to 20220 before reading the SIM swap suggestion by MI5.
Finally it works. I switched the new one on/off after O2 disconnected the old SIM.
I has been 4 years since I changed phones and so it is easy to forget simple procedures! However, it is sad that we have to reply on a Community to assist.
Two points: Covid is over-used as an excuse. Employees should be working on a laptop at home to assist.
It is possible to have a 90 minute online chat to BUY I as I did) but there is NO after sales help.
After 21 years as a customer with O2 I will be moving at the end of my current contract.
Thank you for checking with me and caring. AS a company, O2 doesn't.
on 27-08-2020 12:09
Just put your old sim in the new phone.
Your new tariff is on your old sim card now.
on 28-08-2020 11:27
on 29-08-2020 18:14
on 29-08-2020 18:14
Hi
I had already texted SWAP to 20220 before reading the SIM swap suggestion by MI5.
Finally it works. I switched the new one on/off after O2 disconnected the old SIM.
I has been 4 years since I changed phones and so it is easy to forget simple procedures! However, it is sad that we have to reply on a Community to assist.
Two points: Covid is over-used as an excuse. Employees should be working on a laptop at home to assist.
It is possible to have a 90 minute online chat to BUY I as I did) but there is NO after sales help.
After 21 years as a customer with O2 I will be moving at the end of my current contract.
Thank you for checking with me and caring. AS a company, O2 doesn't.
on 29-08-2020 18:16
on 29-08-2020 18:16
I forgot to say, the manner in which information/instrcutions are presented makes a big difference.
User/friendly? I don't think so.
on 29-08-2020 18:46
on 29-08-2020 18:46
on 29-08-2020 21:40