Switched to O2 can't receive calls or texts

emmaaac2 · ‎31-12-2021

I have just switched to O2 yesterday. Once my previous sim stopped working, I fired up my new sim and can send texts and make phonecalls but cannot receive texts or calls. The network coverage says a mast may not be working as it should in my area but nobody else I know on O2 is having any issues.

madasaf1sh · ‎31-12-2021

@emmaaac2

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this111

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

MI5 · ‎31-12-2021

@emmaaac2

It can take up to 24 hours for everything to fully port over.

Keep rebooting your phone as it helps complete everything.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

RafaC · ‎04-01-2022

Hey @emmaaac2 was the issue solved?

O2

Switched to O2 can't receive calls or texts

Possible scam?

Safe search

eSIM outage 16/04/24

International data, calls etc

Sim swap