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Switched from EE to O2 with a 5G device and plan but my contract says only 4G available??

KillerB
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I upgraded my phone from mobilesphonesdirect with the note 20 ultra 5g device with a 5g sim and plan but my 02 says I'm on a 4g plan??? Is 5g not available to 02?
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MI5
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@KillerB 

All new O2 plans are 5g but the website and emails haven't caught up yet.

You will get 5g only if in a 5g area O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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KillerB
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Thanks so much for the reply m15, doesn't look like 02 has much 5g coverage at all, should of done my homework before I jumped ship from EE 😞

Any idea when 5G might be available in the London Borough of Harrow area?
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MI5
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@KillerB 

Unfortunately that's not known. O2 don't release the info upfront.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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KillerB
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Fair play thanks again for your help brother. Cheers
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