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Struggling with phone bill

iPhone1989
Level 1: Joiner
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Hi I am waiting for a new bank card to arrive and my outgoing calls have been stopped on both my phone numbers. [Personal details removed] and [Personal details removed]. Please can I get all my services back on and I will pay the phone bill by 04/12/21. Thanks 

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Bambino
Level 74: Whizz kid
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@iPhone1989 Instructions on how to download and use Skype to call 0800 numbers free can be found here: https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

You can also reach O2 through social media, but Payment Management is what you really need:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Edit: Flagged to remove the OP's phone numbers.

I DO NOT WORK FOR O2



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Bambino
Level 74: Whizz kid
  • 18737 Posts
  • 914 Topics
  • 2314 Solutions
Registered:

@iPhone1989 Instructions on how to download and use Skype to call 0800 numbers free can be found here: https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

You can also reach O2 through social media, but Payment Management is what you really need:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Edit: Flagged to remove the OP's phone numbers.

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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@iPhone1989 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

You can use Skype to call Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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