on 31-03-2020 17:54
try the Skype option
do a Skype call to 0800 032 1402.
its still gonna be pretty busy but may give you more joy, only other option is to wait till tomorrow morning I've been told 8am seems to be the most reliable time to call.
on 31-03-2020 18:49
There is definitely something currently wrong with the automated system on the 0344 809 0202 number they advise you to call. It cuts you off immediately after selecting various different options on the automated menu linked to phone loss or theft. It never put me into a holding queue for an advisor, just an automatic ending of the call with a recorded message.
on 31-03-2020 18:53
Use Skype to call the number Kurt posted in this thread to get through to them.
on 31-03-2020 20:13
Many people get through but just as many tell us they have the same issue of being cut off