Stolen Phone

[Jasmine2021]

My phone got stolen last night and I need to replace and block my old sim but it's only giving me a number to call. All shops are shut due to COVID and I don't have a phone to call the number off for obvious reasons. How do I sort this?

[Cleoriff]

@Jasmine2021 

Guide: Lost or Stolen O2 Device? - How to Report it 

You must ring O2 asap. The lost and stolen line is open 24/7

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[adamtemp64]

@Jasmine2021  This is account related perhaps @O2Georgina  or @O2Ellie maybe able to help if you have no access to any other phone to use 

[O2Georgina]

Thanks for the tag @adamtemp64 

@Jasmine2021 I will send you a private message now so i can assist you

[adamtemp64]

@O2Georgina  Hope you can help them 

[O2Georgina]

@adamtemp64  I'll certainly try when the customer replies