Solved: Spend cap

CBJ · ‎16-09-2021

I need to put my spend cap back to where it was originally - at the minimum amount . Why did this get changed ? Please let me know how to put it back to minimum amount of £5 . Thank you

gmarkj · ‎16-09-2021

You need to contact customer services - either live chat, using the contact section of the app or calling @CBJ.

There is advice on spend caps in this guide:

Guide: Spend caps on O2

If you need a number to call, or hints on how to get through, read this guide:

Guide: Coronavirus Community Help and Support

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎16-09-2021

You need to contact customer services - either live chat, using the contact section of the app or calling @CBJ.

There is advice on spend caps in this guide:

Guide: Spend caps on O2

If you need a number to call, or hints on how to get through, read this guide:

Guide: Coronavirus Community Help and Support

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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